Failed to start server

[nataliefiann]

This PR:

• Resolves JIRA:PRODDOCS-1253.

Customers repeatedly hit the following error when opening Studio, but the exact
text didn't appear anywhere in the docs, so it wasn't self-serve searchable:

Failed to start server. The project is not fully set up: Azure Service User not found

The original request assumed the fix was reconnecting the account-level service
user. After checking with the Cloud Config team, that turned out to be wrong.
The error codes are swapped in the backend, so this message is raised when the
user's own Azure DevOps account isn't linked, not when the account-level
service user is missing. Sebastian Kapfer confirmed this and opened
dbt-labs/dbt-cloud#19047 to
correct the error codes and reword the message.

The message for this cause becomes something like Missing Azure user; link your Azure DevOps account in your personal profile, and
Azure Service User not found will only appear for a genuinely missing
account-level service user. This PR documents only what's live today, so the
follow-up is to add the new string and move the existing one to the service user
case.

Checklist

• The changes in this PR meet the docs style guide/fundamentals required for all content.
• Applied the proper versioning rules if the content is for specific dbt version(s): (version a whole page or version a block of content
• The content in this PR requires a dbt release note, so I added one to the release notes page.).

---

🚀 Deployment available! Here are the direct links to the updated files:

• https://docs-getdbt-com-git-nfiann-missingado-dbt-labs.vercel.app/docs/platform/git/authenticate-azure
• https://docs-getdbt-com-git-nfiann-missingado-dbt-labs.vercel.app/docs/platform/git/setup-azure-service-user

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Project	Deployment	Actions	Updated
docs-getdbt-com	Ready	Preview	Sep 8, 2026 5:22pm UTC

[nataliefiann]

Devops or DevOps - querying wording here