diff --git a/.changesets/default-service-name-to-app.md b/.changesets/default-service-name-to-app.md
new file mode 100644
index 00000000..01137bc4
--- /dev/null
+++ b/.changesets/default-service-name-to-app.md
@@ -0,0 +1,7 @@
+---
+bump: patch
+type: change
+---
+
+Report `app` instead of `unknown` as the OpenTelemetry service name when the
+`service_name` configuration option is not set and collector mode is in use.
diff --git a/.changesets/report-host-name-when-set-to-none.md b/.changesets/report-host-name-when-set-to-none.md
new file mode 100644
index 00000000..ec808c7e
--- /dev/null
+++ b/.changesets/report-host-name-when-set-to-none.md
@@ -0,0 +1,8 @@
+---
+bump: patch
+type: fix
+---
+
+Report `unknown` as the host name in collector mode when the `hostname`
+configuration option is set to `None`. Apps that set it that way reported no
+host name at all.
diff --git a/src/appsignal/opentelemetry.py b/src/appsignal/opentelemetry.py
index 5d71ab04..58c01e06 100644
--- a/src/appsignal/opentelemetry.py
+++ b/src/appsignal/opentelemetry.py
@@ -288,10 +288,10 @@ def _resource(config: Config) -> Resource:
             "appsignal.config.name": config.options.get("name"),
             "appsignal.config.environment": config.options.get("environment"),
             "appsignal.config.push_api_key": config.options.get("push_api_key"),
-            "appsignal.config.revision": config.options.get("revision", "unknown"),
+            "appsignal.config.revision": config.options.get("revision") or "unknown",
             "appsignal.config.language_integration": "python",
-            "service.name": config.options.get("service_name", "unknown"),
-            "host.name": config.options.get("hostname", "unknown"),
+            "service.name": config.options.get("service_name") or "app",
+            "host.name": config.options.get("hostname") or "unknown",
             "appsignal.service.process_id": os.getpid(),
             "appsignal.config.filter_attributes": config.options.get(
                 "filter_attributes"
diff --git a/tests/test_config.py b/tests/test_config.py
index adfc4694..c75db2b8 100644
--- a/tests/test_config.py
+++ b/tests/test_config.py
@@ -341,7 +341,7 @@ def test_opentelemetry_resource_with_defaults():
 
     # Test default values
     assert resource.attributes["appsignal.config.revision"] == "unknown"
-    assert resource.attributes["service.name"] == "unknown"
+    assert resource.attributes["service.name"] == "app"
     assert resource.attributes["appsignal.config.language_integration"] == "python"
 
     # Test that None values are excluded
@@ -349,6 +349,17 @@ def test_opentelemetry_resource_with_defaults():
     assert "appsignal.config.push_api_key" not in resource.attributes
 
 
+def test_opentelemetry_resource_with_none_values():
+    from appsignal.opentelemetry import _resource
+
+    config = Config(Options(revision=None, service_name=None, hostname=None))
+    resource = _resource(config)
+
+    assert resource.attributes["appsignal.config.revision"] == "unknown"
+    assert resource.attributes["service.name"] == "app"
+    assert resource.attributes["host.name"] == "unknown"
+
+
 def test_set_private_environ_valid_log_path():
     cwdir = os.getcwd()
     config = Config(Options(log_path=cwdir))